Pet Pillow Information

Custom Pet Pillow information

♥ PHOTOS
The quality of the photo dictates the quality of the pillow.  Clear, large original images make for the best photo transfers.
Avoid submitting screenshots and social media images. Photos of your pet sitting upright are best for full-body pillows or a curled-up position for laying down shapes. Tails must be fluffy or wrapped around the body. Long skinny tails are typically cropped out. For face pillows, a close-up of the face is best.

♥FABRICS/FIBERS
CANVAS (BEST PHOTO QUALITY + SHAPE) -  Canvas is a 100% polyester and characterized by sturdy construction and vivid, crisp color. Canvas provides the clearest photo quality when printed.
VELVET (SOFT + BETTER PHOTO QUALITY) - Velvet is 100% polyester heavyweight velvet and will add sophistication to any pillow with its slight sheen and super soft hand.
MINKY (SOFTEST + MOST FUR LIKE) - Minky is an incredibly soft, comforting, and plush 100% polyester fabric. This fabric is usually used for baby blankets and plush toys due to the cloud-like softness. The image is not as clear when compared to the Velvet or Canvas fabrics.
*All our fabrics are printed in-house using ecologically-safe transfer sublimation inks that provide vibrant color and strong wash durability. 

The pillow is hand-stuffed with 100% premium polyester fiber. The Poly-fil is washable, non-allergenic, and made in the USA.

♥DOMESTIC SHIPPING

We use USPS Priority Mail 2-4+ days to ship most orders. *ALERT: All shipping carriers have been experiencing delays and we are seeing fewer packages getting scanned. *U.S. Postal Service Priority Mail products and First Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing employee shortages in the United States. Aure is not responsible for these unforeseen delays.

♥SIZING
Measurement is based on the longest side of the animal. The short side is based on the size of the photo provided.

♥TURNAROUND TIMES
It takes 2-5 business days to complete orders once your background cut-out has been approved (this may be longer during the holidays)

♥CUT-OUTS
Upload Your Image:
Please upload your image using this secure link: aure.co/pages/3d-page.
Then, COPY and PASTE the cutout link in our chat function or email to orders@aure.co and let us know if it’s "APPROVED" or if it "NEEDS CHANGES".
If you'd like us to review a few photo options, we're happy to help ensure the best outcome!

♥PRODUCT CARE
Machine wash in cold water, using a phosphate-free detergent. Machine dry using a low-temperature setting for 10 to 15 minutes.

♥CANCELATIONS
Orders can only be canceled before a proof has been provided within 24 hours. (if canceling after proof has been provided a $4.00 proofing fee will be deducted from the refund)

♥REFUND/EXCHANGES
If you are unhappy for any reason, please reach out immediately so we may find a solution within 3 days of delivery. For both refunds and exchanges, the original item must be shipped back at the buyer’s expense within 7 days of delivery. For custom on demand products we do not except returns or exchanges. 

Please allow 24 hours for us to respond to order messages. 


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